Return, Refund and Cancellation Policy.

We pride ourselves in offering nothing but the best to our customers. For any reason you are not happy with your selection or in case of order discrepancies, these is our returns and exchange policy;


All uninstalled merchandise will be refunded within 7business days (within Kenya) and within 14 business days internationally.

All returned items MUST BE IN ORIGINAL PACKAGING, i.e., hair unprocessed, packaging intact, weft and hair length not tampered with etc. In case of an order discrepancy, customers must inform Neatwigs Enterprise within 3 business days from the invoice date so that the issue may be investigated and resolved accordingly.


We give an allowance of thirty minutes from the time you make a purchase before we start processing your order. Cancellations will be accepted only if it’s done within the 30 minutes.

The Return policy is subject to changes and you’ll be informed of such changes by posts here on this Return policy section.